Deals stop getting lost
An Instagram message, a phone call and a Telegram enquiry all land in one pipeline. 'We forgot' stops being an explanation.
Custom CRM system
Custom CRM development — from 25M UZS
We do not sell CRM templates. We study your sales process and build the system from scratch around it. The result: no monthly subscription, no buttons you never use, and code that belongs entirely to you.
- 200+ delivered projects
- IT Park resident
- No monthly subscription
- Code and data fully yours
What is a custom CRM and how does it differ from an off-the-shelf one?
What is a custom CRM?
A custom CRM is a management system built from scratch around a specific company's processes rather than from a template, with no monthly subscription and with the code owned by the client.
A CRM (Customer Relationship Management) system keeps your client base, sales pipeline, tasks and reports in one place. Calls, messages and deals stop falling through the cracks: you always see which stage a client is at, who owns it and what happens next.
Off-the-shelf CRMs (amoCRM, Bitrix24 and similar) are built to be universal — which means they fit no company exactly. That creates two problems: the business has to bend its process to the software, and it pays a monthly fee per user forever. Over a few years that sum exceeds the cost of a custom system.
Innosoft Systems builds custom CRMs: first we map your process (where clients come from, who works with them, which stages they pass, what documents are needed), then we write the system to match. No extra modules and no unused fields — staff need a day to learn it, not a week.
In short
Advantages of a custom CRM
Why companies move from off-the-shelf systems to their own:
- Not a template — built around your process
- No monthly subscription
- No per-user surcharge
- The code and database are yours
- No clutter — staff learn it quickly
- Connects to 1C, Telegram and telephony
- Reports on your own metrics
- Data is not on a foreign server
- Extendable at any time
- Another team can pick the project up
Why you need one
What a CRM does for your business
A CRM is not a cost — it recovers the deals you are currently losing. Here is what it actually solves.
You do not pay every month
Off-the-shelf CRMs charge a subscription per employee. A custom system is paid once — and the larger the team, the greater the saving.
The process stays yours
Stages, fields and documents follow the way you work. We fit the system to the business, not the business to the system.
Sales performance is visible
Who took how many enquiries, how many converted, where things stalled — in numbers. A report instead of an argument.
The data stays with you
The database sits on your server or hosting of your choice. Even when an employee leaves, the client base stays with the company.
It extends without limits
Warehouse, accounting, production or HR modules can be added later. You do not wait for a vendor's permission.
Who orders one
Which businesses need a custom CRM
Companies with non-standard processes that do not fit an off-the-shelf system.
- 01
Wholesale and distribution
Dealers, individual price lists, receivables control and orders tied to stock.
- 02
Manufacturing
From order to finished goods: costing, production stages, materials and deadline control.
- 03
Logistics and freight
Requests, routes, document flow and communication with drivers and clients — in one system.
- 04
Construction and engineering
Control by site, budget, stage, subcontractor and completion certificate.
- 05
Healthcare and service centres
Client records, appointments, service history and follow-up reminders — built to privacy requirements.
- 06
Training centres
Leads, trial lessons, groups, payment schedules and attendance — shaped around the teaching process.
Examples
Management systems we have built
Every system from scratch: process analysis, design and engineering are all ours.
Pricing
Custom CRM price — three plans
Pricing is transparent and one-off. There is no monthly subscription and no charge per user.
Core
Custom CRM for sales
25,000,000UZS and up
6–10 weeks
- Process analysis and a pipeline built around your stages
- Client and company database with communication history
- Deals (leads) and a kanban view
- Tasks, reminders and a calendar
- Roles and access rights (manager, head, admin)
- Telegram bot notifications and quick replies
- Automatic lead capture from website forms
- Core reports: pipeline, managers, conversion
- Data migration from Excel and export
- Staff training and 6 months of technical support
Bringing order to the sales team and stopping lost deals
Choose CoreBusiness
CRM + company processes
45,000,000UZS
12–20 weeks
- Everything in Core
- Stock control and inventory, suppliers
- Documents: contracts, invoices, certificates — generated automatically
- Finance: payments, receivables, cash and income reports
- Integration with 1C or your accounting system
- IP telephony: call recording linked to client records
- Automation: stage changes create tasks, messages and documents themselves
- Management dashboard with real-time KPIs
- Full mobile adaptation or PWA
- Separation by branch and division
- Technical documentation and code handover
- Staff training and 6 months of technical support
Bringing sales, stock, documents and finance into one system
Choose BusinessEnterprise
Custom solution
On request
Project-dependent
- ERP-level modules: production, HR, budgeting
- B2B portal for dealers and partners
- Mobile app (iOS / Android) for field staff
- AI: lead scoring and forecasting
- Multiple legal entities and currencies
- Security audit, audit log and backup policy
- On-premise data hosting on your own servers
- Support under an agreed SLA
Holdings, manufacturers and enterprises with complex integrations
Request a quotePrices are for 2026; the final quote is confirmed after a free process analysis and depends on the module list. Payment is staged. Server or cloud costs (usually a small monthly amount) are paid to the provider separately.
What's included
Included in every plan by default
These are not paid add-ons — they are in the base plan too.
- Free consultation and business process analysis
- A process map: where clients come from and which stages they pass
- Interface design and a prototype in Figma
- Migration of existing data (Excel, previous CRM)
- Roles and access rights configuration
- Server or cloud deployment with HTTPS protection
- Backup system configuration
- A training session for staff and a video guide
- A Git repository with full code ownership on your side
- 6 months of technical support after launch
Process
How a custom CRM is built
Six stages. The first matters most: the process is understood before any code is written.
- 011–2 weeks
Process analysis
Together with your staff we map the sales and operational process: where clients come from, who handles them, which stages and documents exist.
- 023–5 days
Technical brief
Modules, roles, fields and reports are confirmed in writing. Price and timeline are fixed against that document.
- 031–2 weeks
Interface design
A prototype in Figma. Staff try it, and anything awkward is fixed before code is written.
- 044–12 weeks
Development
Modules are built in turn and shown to you at every stage. Integrations (1C, telephony, Telegram) are connected.
- 051–2 weeks
Migration and training
The old database is migrated, staff are trained, and we run in parallel test mode for a few days.
- 06ongoing
Launch and follow-up
The system goes fully live. In the first weeks we watch how it is used and adjust based on real work.
FAQ
Frequently asked questions
Short answers to the questions we hear most about custom CRM systems.
Shall we turn your process into a system?
In a free consultation we review your sales process, identify the modules you need and fix an exact price and timeline. No obligation.