Customers do not wait
Much of the buying audience in Uzbekistan writes in the evening. A customer waiting until morning often goes to a competitor — a bot answers immediately.
AI chatbot / AI assistant
AI chatbot development — from 20M UZS
Answering the same questions every day eats half a manager's time. An AI chatbot answers from your own data — at night, at weekends and to hundreds of customers at once.
- 200+ delivered projects
- IT Park resident
- Uzbek and Russian
- Works on your site, Telegram and Instagram
What is an AI chatbot and how does it differ from a regular one?
What is an AI chatbot?
An AI chatbot is an automated conversational assistant that uses artificial intelligence to understand a customer's question by meaning and answer from the company's own data.
A regular bot works only through preset buttons: the user taps, the bot returns a pre-written answer. The moment a question falls outside the list, it replies 'I don't understand'. An AI chatbot understands the meaning of the question and composes an answer from your data, like a trained member of staff.
Crucially, an AI chatbot does not pull random information from the internet. We give it only your sources: service lists, prices, opening hours, delivery terms, FAQs and documents. It answers strictly within that scope and never invents what it does not know — it passes the question to a person instead.
Innosoft Systems wires the chatbot into your sales process: it does not just chat but captures enquiries, writes customer details into your CRM, calculates prices and hands over to a human when needed. Website, Telegram and Instagram — one bot across every channel.
In short
Advantages of an AI chatbot
Why customer service starts with a bot:
- Answers 24/7, including at night
- Handles hundreds of customers at once
- Takes routine questions off your team
- Understands Uzbek and Russian
- Captures enquiries into your CRM
- Same experience on site, Telegram and Instagram
- Answers in seconds
- Hands over to a person when unsure
- Conversations are analysed
- Easy to extend
Why you need one
What an AI chatbot does for your business
A bot does not replace your team — it frees them from repetitive questions.
Your team gets time back
'How much is it?', 'What are your hours?', 'Do you deliver?' — 60–80% of questions repeat. The bot closes those and your team moves to real negotiation.
No lost enquiries
The bot collects the customer's name, phone and request and sends them to your CRM or Telegram. Nothing slips through.
Multilingual service
One bot answers in Uzbek and Russian (and English if needed) — no extra hire required.
Consistent quality
A bot never tires and never has a bad day. Every customer gets the same complete, courteous answer.
Customer insight
Conversation analysis shows what people ask most — ready-made input for improving your site, pricing and product.
Who orders one
Which businesses need an AI chatbot
Sectors with a high volume of repetitive questions where a lost enquiry is expensive.
- 01
Online stores
Questions about availability, sizes, delivery times and order status.
- 02
Clinics and medical centres
Services, prices, doctor schedules and appointment booking — reducing phone load.
- 03
Training centres
Courses, prices, schedules, trial lessons and enrolment guidance.
- 04
Real estate and construction
Properties, prices, payment terms and viewing appointments.
- 05
Service companies
Price estimates, coverage areas, timing and callouts — the bot completes the whole enquiry.
- 06
Internal support (HR and IT)
An internal bot for staff: leave policies, document templates, IT support requests.
Examples
Solutions we have built
Every project from scratch: scenarios, integrations and engineering are all ours.
Pricing
AI chatbot price — three plans
Pricing is transparent and one-off. Every plan includes building the knowledge base and training the bot.
Start
AI assistant on one channel
20,000,000UZS and up
3–5 weeks
- Knowledge base preparation (services, prices, terms, FAQ)
- An AI model that answers from your data
- One channel: website widget or Telegram
- Answers in Uzbek and Russian
- Enquiry capture: name, phone, request
- Telegram notifications to your team
- Handover of unknown questions to a person
- Conversation history and basic statistics
- Admin panel for updating the knowledge base
- 6 months of technical support
Closing routine questions and capturing enquiries
Choose StartBusiness
Multi-channel with integrations
45,000,000UZS
6–10 weeks
- Everything in Start
- Multiple channels: website, Telegram, Instagram Direct and WhatsApp
- CRM or 1C integration (enquiries and customer records)
- Showing catalogue products and calculating prices
- Order placement and payment links
- Appointment or booking module
- A third language (English) and voice message understanding
- Smooth handover to a human (operator mode)
- Extended analytics: question types, conversion, answer quality
- Automatic knowledge base import from files (PDF, Excel)
- 6 months of technical support
A bot fully wired into sales that takes orders
Choose BusinessEnterprise
Custom solution
On request
Project-dependent
- Connection to internal systems (ERP, warehouse, document base)
- A model running on your own server (data never leaves the company)
- Voice assistant and call handling
- Separate roles and knowledge bases per department
- Security audit, audit logging and personal data protection
- High-load readiness and an SLA
- Ongoing quality control and model tuning
Closed environments, internal systems and high load
Request a quotePrices are for 2026; the final quote is confirmed after a free consultation and depends on the number of channels and integrations. The AI service's own usage cost (token fees, usually a small monthly amount) is paid to the provider separately.
What's included
Included in every plan by default
These are not paid add-ons — they are in the base plan too.
- Free consultation and analysis of customer questions
- Building the knowledge base from your own material
- Agreeing conversation scenarios and tone of voice
- Bot testing and answer quality review
- Rules for handing over to a human
- Installation on your website or messenger
- Admin panel: correcting answers and updating the knowledge base
- A guide and training for your team
- Conversation analysis and tuning in the first month
- 6 months of technical support after launch
Process
How an AI chatbot is built
Five stages. The bot is only as good as its knowledge base.
- 013–7 days
Collecting questions
We study what customers actually ask: chat histories, calls and your team's experience.
- 021–2 weeks
Knowledge base
Services, prices, terms and FAQs are structured. The bot answers strictly within that scope.
- 032–5 weeks
Building and training
The model is configured, scenarios written and integrations (CRM, payments, catalogue) connected.
- 041 week
Testing
We test with real questions, correct wrong answers and tune the handover threshold.
- 05ongoing
Launch and tuning
The bot goes live across channels. In the first month we analyse conversations and improve answer quality.
FAQ
Frequently asked questions
Short answers to the questions we hear most about AI chatbots.
What do your customers ask most?
In a free consultation we analyse your questions, tell you what a bot can cover and fix an exact price and timeline. No obligation.